Terms of service
Terms of Service
Last Updated: June 22, 2026
Welcome to Memory Dollie.
By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services or placing an order.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.
You agree not to use our products, website, or services for any unlawful or unauthorized purpose.
Product Information
We strive to display product descriptions, colors, images, sizing information, materials, and personalization details as accurately as possible.
However, actual colors may vary slightly depending on device settings, screen displays, lighting, and photo quality.
Because many Memory Dollie products are handmade, small variations in size, shape, color placement, stitching, and handmade details may occur. These variations are part of the handmade nature of the product and make each piece unique.
We do not guarantee that all product descriptions, images, or other website content are completely error-free.
Personalized and Custom Products
Some Memory Dollie products may be made based on your selected options, uploaded photo, custom note, name, style, or other personalization request.
Customers are responsible for ensuring that all custom details are correct before checkout.
Please double-check:
• Uploaded photos
• Names
• Dates
• Custom notes
• Size or style options
• Shipping address
• Any personalization request
Once a custom order has entered production, changes or cancellations may not be possible.
Pricing & Availability
Prices are subject to change without notice.
We reserve the right to modify, update, or discontinue products at any time without prior notice.
Product availability is not guaranteed until an order has been successfully processed.
We reserve the right to correct pricing errors, product information errors, or availability errors at any time.
Orders
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
This may include orders suspected of fraud, unauthorized transactions, reseller activity, inaccurate customer information, or violations of these Terms.
If we cancel or modify an order, we may attempt to notify you using the email address or contact information provided at checkout.
Handmade Production Time
Many Memory Dollie items are made to order.
Because each piece is handmade, production requires time, care, and attention to detail.
Estimated production times are shown on the product page or shipping information page.
Production times are estimates and may vary during high-volume seasons, holidays, or unexpected delays.
Shipping
Estimated delivery times are provided for convenience only and are not guaranteed.
Shipping delays caused by carriers, customs clearance, weather conditions, holidays, incorrect addresses, or other circumstances beyond our control do not constitute grounds for cancellation or compensation.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please refer to our Shipping & Delivery Policy for additional details.
Returns & Exchanges
Returns and exchanges are subject to our Returns & Exchanges Policy.
Customers must follow the procedures outlined in that policy to be eligible for assistance.
Please note that personalized, custom-made, final sale, used, damaged, washed, altered, or worn items may not be eligible for return.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with:
• Your order number
• Photos of the item
• Photos of the packaging
• A clear description of the issue
Our team will review the issue and work with you to provide an appropriate solution.
Intellectual Property
All content on this website, including text, graphics, logos, images, product descriptions, designs, layout, branding, and other materials, is the property of Memory Dollie or its content providers.
You may not copy, reproduce, modify, distribute, sell, or use any content from this website without prior written permission from Memory Dollie.
User Content and Uploaded Photos
If you upload photos, names, notes, or other custom information for a personalized order, you confirm that you have the right to use and submit that content.
By submitting custom content, you authorize Memory Dollie to use it only as needed to create, process, fulfill, and support your order.
We do not claim ownership of your uploaded personal photos.
Limitation of Liability
To the maximum extent permitted by law, Memory Dollie shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Our liability is limited to the maximum extent permitted under applicable law.
Third-Party Services
Our website may contain links to third-party websites, apps, tools, or services.
We are not responsible for the content, policies, privacy practices, accuracy, or reliability of any third-party websites or services.
Your use of third-party services is at your own risk.
Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms of Service at any time.
Changes become effective immediately upon posting on this page.
It is your responsibility to review this page periodically for updates.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Average response time: 24–48 hours.