Are your products handmade?

Yes. Each Memory Dollie item is carefully handmade with soft yarn, patience, and thoughtful details.

Because every piece is handmade, small differences in size, shape, color placement, or stitching may happen. These little variations make each item truly one of a kind.

Can I personalize my crochet doll?

Yes. Many of our crochet dolls can be personalized based on your selected options, uploaded photo, name, outfit idea, hairstyle, pet, or special details.

Please double-check all custom information before checkout so we can create your keepsake as accurately as possible.

What kind of photo should I upload?

Please upload a clear, well-lit photo that shows the face, hairstyle, outfit, or special details you want us to follow.

For best results, choose a photo where the subject is facing the camera and important details are easy to see.

How long does it take to make my order?

Most handmade items require 3–5 business days for production before shipping.

Custom or personalized items may take a little longer depending on the details, order volume, and season.

How long does shipping take?

Estimated shipping time is usually 7–15 business days after production is complete.

Tracking information will be provided once your order has shipped.

Can I change my custom details after ordering?

Please contact us as soon as possible at support@memorydollie.com.

If your order has not entered production yet, we will do our best to help. Once production has started, changes may not be possible.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

Because many items are handmade or personalized, cancellations may not be available once production has started.

Are custom products returnable?

Personalized and custom-made items are usually not eligible for return, because they are made specifically for your selected details, uploaded photo, name, note, or personalization request.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help.

What should I do if my item arrives damaged or incorrect?

Please email us at support@memorydollie.com with your order number, a clear description of the issue, and photos of the item and packaging.

Our team will review the issue and provide the next steps.

Are crochet baby mobiles safe for babies?

Our crochet baby mobiles are intended for decorative use only.

They should be kept out of reach of babies and small children and should not be used as a toy.

Can I send this as a gift?

Yes. Memory Dollie items make thoughtful gifts for birthdays, baby showers, memorial keepsakes, pet lovers, grandparents, teachers, friends, coworkers, and loved ones.

A handmade gift can feel more personal, emotional, and memorable than something ordinary.

Do you offer gift notes?

If a gift note option is available on the product page, you may add your message before checkout.

Please check your product options carefully before placing your order.

How can I contact you?

You can contact us at:

support@memorydollie.com

Average response time: 24–48 hours.